Shipping & Returns Policy

SHIPPING

Able Westchem is a Chemical Manufacturer of industrial and commodity chemicals intended for commercial and business use. We service Businesses who use and/or trade in the particular range of goods in which they are purchasing. Yes, we ship Australia wide!

Terms & Conditions

• Minimum spend to place an order is $20.00 excl;
• The delivery address must be a ‘Street’ address only (not a PO Box or Lock Box).  We highly recommend using a business address for smooth and safe delivery;
• Orders placed are deemed ‘Authority to Leave’;
• On purchasing the product you agree that you will follow the products’ instructions for use, handling & storage outlined on the product label & Safety Data Sheet;
• How the product is used, handled and stored is the purchaser’s responsibility.  Able Westchem will not be at fault for any damage caused to property, equipment or persons due to negligence; and
• Despatch times are the ‘typical time’ in business day however please allow more for large orders, manufacture of low stocked items, MTO and also for busy times such as Sale Periods or festive season.
• By placing an order through our website direct you are agreeing to our Shipping & Returns Policy. Our Returns Policy is in addition to your rights under the Australian Consumer Law (refer below).

Delivery Options

Shipping costs are calculated at the time of the order and are based on the delivery location, weight, quantity and type of goods.
PLEASE NOTE: From time to time the transport costs shown may be incorrect as the freight of Dangerous Goods of different weights & dimensions is a complex issue. By placing an order the purchaser acknowledges that Able Westchem reserves the right to review the freight terms and costs, and if there is an issue will contact the purchaser to offer a refund or the difference in costs.

If you would like to PICK UP your order, orders must be placed via the Online Shop first (no counter sales). We will NOTIFY YOU when it is ready for collection – please do not come prior as you may be turned away.

Carrier Surcharges

Due to ADG (Australian Dangerous Goods) product classes as well as the weight of our goods, some products will incur additional Carrier surcharges. These charges are captured accordingly at the Cart based on what you are purchasing:

Dangerous Good Products – DG Class surcharge $75.00 excl (1 per order) – excludes Perth Metro area

Heavy Items exceeding 20KG – Carrier Surcharge $16.00 excl (1 per order) – excludes Perth Metro area

Tail Lift Truck Bookings (For bulk pallet orders where no forklift onsite at delivery address) – Carrier Surcharge $150.00 excl (1 per order)

Residential Delivery Address (For bulk pallet orders where the address is not a business address) – Carrier surcharge $100.00 excl (1 per order)

Important things to note about your order in transit:-

Please note that Able Westchem is a Chemical Manufacturer; not a Courier, Transporter or Trucking Company.  Generally, we utilize third party Transporters and Couriers to deliver orders Australia wide.

Able Westchem does not offer a free ‘re delivery’ service on a failed delivery attempt. Further charges may apply if the goods cannot be delivered.

Please ensure you always follow the instructions received regarding the status of your delivery via email and/or SMS directly from and through the Carrier. Please contact the Carrier directly with any enquiries.

Couriers do not carry service phones, therefore are unable to contact you with a phone call prior to delivery.

Insurance is not generally offered by general Transporters of liquid chemicals in Australia. Goods delivered by a Courier / Transporter are entirely at the Purchaser’s own risk (i.e. theft or damage).  Although, Carriers take great care throughout the delivery process, sometimes things can go wrong, get damaged or lost. Not ideal for anyone, we hear you! If something happens to your item, please let us know by referring to the Returns instructions below. We will investigate with the Carrier, but please understand we are not the Carrier and we can’t promise they will provide any compensation or refund.

RETURNS

We want our Customers to be satisfied with their purchase, so we have made our Returns Policy simple, fair and reasonable for all parties.

Once you have received your order, it is important to inspect the delivery. If there is an issue when inspecting it, you must notify us within a reasonable time frame of 48 hours of receipt of your order.  To enable our Customer Service Team to efficiently address your enquiry please notify us by replying to your Order Confirmation email, this will ensure we have all the info for a speedy review of the matter.  Please include a photo of the goods received and/or in question.

Change of mind returns?

Please understand that due to the nature of our products, typically change of mind returns cannot be accepted.

Able Westchem may charge a ‘restocking’ fee should customer cancel order early.

Faulty or damaged goods?

Able Westchem will only accept product returns and provide you with an exchange, refund or repair where:

• The product is faulty; or
• Is not of acceptable quality; or
• Significantly different to those shown or described to you; or
• The product is not fit for its standard advertised purpose by the Manufacturer (as directed on the Safety Data Sheet, pamphlets, brochures & website).

Action – Notify us by replying to your Order Confirmation email, this will ensure we have all the info for a speedy review of the matter.  Please include a photo of the goods received and/or in question.

Remedy – Depending on the type of goods purchased and the issue, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs. Able Westchem is not liable for all and any loss (to goods, wages, profit, revenue or goodwill), damage to persons or property, personal injury or death.

Refund Time Frame – If your claim is approved, please allow up to 7 business days from the date of goods being returned to our Warehouse for the refund to be processed.  To reduce the risk of fraud, refunds can only be refunded in the same manner as the original purchase i.e. refund to the same card.